Shipping Notes and Messages

General Shipping Note

General shipping notes should be added through the "settings" administrative link in the Shipping Note field. The best place to add generic shipping information (it appears at the top of the page) is in the Order Info field in SETTINGS. Place any universal shipping information you would like to see on the checkout pages. Shoppers generally like to know how long it takes for orders to be shipped out.

This General Shipping Note appears on the confirmation email that the customer receives, also.

Method-Specific Shipping Notes

Shipping notes specific to a shipping method should be added on the shipping method detail in the "Special note for display/Description for View Cart Screen" field. Go to "shipping" then click the Edit link for the specific shipping method.

This Method-Specific Shipping Note appears when someone clicks the link titled "Shipping Info" on the cart page. It also appears on the confirmation email that the customer receives, also.

In Summary:

1)SETTINGS: The shipping note that is in your SETTINGS is included in the confirmation email

2)METHODS: The shipping note that applies to the method they have chosen (“Description for view cart screen”) ALSO is included in the confirmation email.

3) Both #1 & #2 above appear when someone clicks the "View Shipping Info" link on the Cart.

4)METHODS: The “Order Manager Email Notification” is used when you notify someone that an item has been shipped (from the Order Manager). This is different from the confirmation email.

Shipping Notification if Using UPS Integration

Add custom text into the email notification for the UPS shipping methods by following these steps:

1. From the Site Manager go to [Shipping > Find the Method in question > Edit].

2. Add the customized text into the "Shipping Notification Text" field, which will be included in the shipping notification email.

3. Click "Save" when finished.

Note: When entering text in this custom field, it will override the default message that is sent. Also, this text will need to be entered for each of the shipping methods that you have currently active, otherwise the default message will be sent.