Use the Help Beacon to Request Support

If you have not found the answers you are looking for and are still experiencing problems with your website, site manager or email account, please use our Help Beacon. The Help Beacon easily allows you to send us a support request from anywhere on your site or in your site manager. Click here to learn more.

How to Request Support

• Use our Help Beacon or call us at 541-746-6418. Support requests submitted via our Help Beacon will go into our Webhelp support system and allow us to route the request to the best person on the staff to serve you.
• Anyone may report a problem with your site, but for your security, change requests must be submitted by an authorized user. If we receive a request from someone we don’t recognize, or an outside consultant, we will ask for authorization before proceeding.

What Information to Include

• Share with us what steps you have already taken to troubleshoot the problem. We’ll be able to fast forward to dig in deeper, bringing a swifter resolution to your issue.
• The more specific you can be, the more efficiently we can help you solve the issue.

If This Is An Emergency

We will respond to most webhelp requests within two hours and strive to answer all requests within one business day.

If your request is urgent, please include the word “urgent” in the subject of your message. A support person will be paged with your urgent issue. If you submit a request in the evening or on the weekend we will generally respond the next business day unless you indicate the request is urgent.