Welcome to the MightyMerchant Support Site

We have developed this support site to answer your questions and provide step-by-step instructions for using MightyMerchant and related services. These are the steps we recommend:

  1. Use the menus or search bar to find the topics you’re interested in.
  2. Check out our videos for illustrations and examples for how to perform important tasks.
  3. If you need support, follow the instructions below.

How to Request Support

  1. Use the form at the bottom of the page.
  2. Call us at 541-746-6418.

Using the support form below will route your message into our Webhelp support system and is typically the best way to get help for your issue

Note: Anyone may report a problem with your site, but for your security, change requests must be submitted by an authorized user. If we receive a request from someone we don’t recognize, or an outside consultant, we will ask for authorization before proceeding.

What Information to Include With Your Support

  • Share with us what steps you have already taken to troubleshoot the problem. We’ll be able to fast forward to dig in deeper, bringing a swifter resolution to your issue.
  • Copy and paste a link to the page(s) in question. This will guarantee that we’re all on the same (web) page.
  • Report what browser (and version) you’re using. For example, “Chrome 25” or “Firefox 19.” To find this information, simply go to the About menu of the web browser application.

In short, the more specific you can be, the more efficiently we can help you solve the issue.

If This Is An Urgent Request

We will respond to timely webhelp requests within two hours and strive to answer all requests within one business day.

We define an URGENT request as an issue that needs to resolved within the hour.

If your request is urgent, please include the word “urgent” in the subject of your message. Please be aware that support staff will be paged with your urgent issue and only use this option if you believe your request must be addressed within one hour.

Otherwise be assured that we will receive your request immediately and will respond as soon as possible.

Send Support Request to HEROweb