Managing Your Spam and Blacklist/Safelist Settings
Your email account has strong filtering capabilities. It is important that you have a basic understanding of how the email system works so you can choose the best settings for your needs.
This document is a basic overview of the most important settings.
By default your account is set to have Spam filtering turned on and the spam is captured on the server in a folder appropriately called "Spam".
For most people the default settings are a good way to have your account set. However, there are a few reasons you might want to have the spam delivered to your inbox on your own computer:
1. The possibility that you might occasionally have a message erroneously tagged as spam is unacceptable to you.
2. You never plan to log into the webmail program to check your spam.
3. You are already running an anti-spam program on your desktop machine and don't need additional spam filtering.
If you do not want spam captured on the server, you can follow these steps:
1. Log into your webmail account (go to [your_domain].com/mail)
2. Click Settings and then click Manage Spam Options
3. To have Spam delivered to your desktop email program you can click "Include [Spam] at the beginning of the subject line."
Safelisting and Blacklisting
If there are particular individuals or entire domains that you either want to block or ensure that their email will be delivered, you can utilize the safelist/blacklist features of your account. You need to log in via your web browser to configure these settings.
To safelist/blacklist a user:
1. Log into your webmail account.
2. In the upper-right-hand corner, click your email address, then click "Settings" in the menu that appears.
3. Click "Spam Settings," then click the tab titled "Blacklist" or the tab titled "Safelist."
4. Either enter an individuals' email address or an entire domain. You only block an entire domain if you are certain you do not want to receive email from any user at that domain. We don't recommend blocking a domain like aol.com!
5. You can also enter an ip address (i.e. 220.127.116.11) rather than a domain name.