OverviewUp Sell and Cross Sell Related Items Overview
Related Items is an optional feature that can be added to your Site Manager. The Related Items feature is a way to get your customers to buy more by showing additional products related to the one they are looking at, or to one they have just added to their cart.
Defining Your Groups
Groups should normally be used to define 'accessory' items. For example, if you are designing a site that sells bicycles, you might set up a group containing bike accessories such as light, odometer, helmet, and gloves. Let's say you want to show related items on the product detail page. If you were viewing the 'light' page, in the related items section you would see: odometer, helmet, and gloves.
But let's say any time someone orders a bike, you would like to show this same group of accessories. You don't want to put your entire inventory of bikes in this group, because then when someone was looking at the 'light' page, not only would they see the odometer, helmet and gloves- they would also see all the bikes you sell. Not good. Instead, you would assign the 'bike accessories' group to each bike, but you would not put the bike in the group.
If you have a group of similar bikes (let's say it is your mountain bike line), it would be best to group these bikes using a category, not with 'groups'.
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