Void an Order

Don’t confuse the terms “void” with “cancelled”.  To “void” an order would mean that the transaction has been authorized and captured and you want to void that transaction. When you click on the order number and scroll down to the Payment History section you will see an image similar to the one below. Just click on the “void” link.

 

Voiding a transaction will not remove the order from the active order list. To do this, set the “Order Status” to “Cancelled” and it will remove it from the list.