Issuing a Manual Credit

1. Go to Virtual Terminal
2. View Transactions
3. Transaction Search
4. Type in Transaction Number
5. Click on Search.  At bottom should be a button/box that says “Credit”.
6. Here you can issue a credit for the entire amount or a partial amount.  Confirm information is correct and complete.
7. If you like to keep a paper trail, make copy of the Credit Transaction Details and file with your hard-copy receipt.